Shipping

Domestic Shipping Options

Standard Delivery - Up to £20 value.  Despatched via Royal Mail 2nd Class.  Larger items are sent via Royal Mail 48 Service.

Tracked Delivery (UK Mainland) - Over £20 value.  Despatched via Royal Mail Signed for service.

Royal Mail Special Delivery (UK non-Mainland) - Order would be expected to arrive next working day after dispatch. This is tracked and signed for service.

International Shipping Options

International Standard - from £2.75. Used for orders under £50. This service is not tracked.

Estimated delivery times:

- Western Europe: 5 working days

- Eastern Europe: 7 working days,

- Worldwide: 10-14 working days

Estimated delivery times are provided by our postal services, and packages can take longer to arrive, or may be subject to delays at Customs.

International Tracked - used for orders of £50 and over. This service comes with a tracking number allowing for delivery confirmation, and uses the same estimated delivery times as International Standard. The exact cost is shown at checkout.

Customers are responsible for any customs charges or import duties payable on receipt of international packages. If a package is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by Twin Traders in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.

Returns

• Products can be returned for any reason within 14 days of the initial purchase.
• Return postage costs for unwanted goods are the responsibility of the customer
• Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days
• Single cards must be returned in the same condition as sent out
• Sealed product and accessories must be returned in their original packaging and unopened
• Products not returned in this condition will be refunded at 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.
• Contact us to arrange a return.

Cancellations / Order Amendments

Please contact us if you need to cancel or amend an order.  We will do our best to help if the order has not already been dispatched.

 

Returns: 

 

• You can cancel an order for a full refund or amend an order up until the order has shipped.  If your items have been dispatched then you may simply return your item in accordance to our Returns Policy.
• Products can be returned for any reason within 14 days of the initial purchase.
• Return postage costs for unwanted goods are the responsibility of the customer
• Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days
• Single cards must be returned in the same condition as sent out
• Sealed product and accessories must be returned in their original packaging and unopened
• Products not returned in this condition will be refunded at 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.
• If an item arrives damaged or we made a mistake on your order please contact us and we will cover the postage costs for your return via standard shipping.
• Contact us to arrange a return at info@twintraders.co.uk
• Return to: Twin Traders, 1 St. Peters Road, Brighton, Portslade, Sussex, United Kingdom BN41 1LS, with a brief explanation of the reason for return and the original order details
• Twin Traders can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.